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Communicate with ACPS

There are a variety of ways to get in touch with ACPS.

From enrollment and grading policies to safety procedures and student performances, there are a variety of reasons for which families, employees, community members and other stakeholders need to communicate with ACPS.

Central Office

Mailing Address

Alexandria City Public Schools

1340 Braddock Place

Alexandria, VA 22314

General Information

Phone: 703-619-8000

TDD: 703-824-6666

Emergency Hotline: 703-866-5300

 

ACPS Helpline

Parent liaisons and outreach assistants will also continue to connect families in need of assistance through the ACPS Helpline. Families can text or call the Helpline Monday-Friday, 10 a.m. to 3 p.m.:

  • For English, text or call 703-844-1763
  • For Spanish, text or call 703-844-3424
  • For Amharic, text or call 703-927-6866
  • For Arabic, text or call 703-927-7095

 

Primary Communications Tools

To help you navigate these every day questions, we compiled a list of our primary communications tools:

Ask ACPS

When you have a question, concern, or comment you want to share with ACPS leadership, connect with our community engagement team to ensure your message is routed correctly.

School Directory

When you need to speak to a staff member at a specific school, use this directory to find the phone number to the school’s front office.

Department Directory

When you need to speak with a specific department, office or program, use this directory to find the main phone number of the department.

Staff Directory

When you need to connect with a specific staff member, use this directory of staff email addresses.

ParentSquare

When you need to communicate with your child’s teacher or counselor, use ParentSquare to direct message staff, excuse an absence, sign-up for parent-teacher conferences and more.

Speak with an Interpreter

When you want to have an interpreter on the phone line with you when you call your child’s school, dial ACPS’s toll-free number and enter the school’s unique language code.

Media Inquiries

If you are a member of the press, please connect with our media relations specialist and communications team.

Freedom of Information Act (FOIA) Requests

When you want access to public records, make a request under the Virginia Freedom of Information Act. 

Feedback & Concerns

If you have a concern, inquiry, or suggestion, we want to help. Many questions or issues involving a specific student can be resolved at the school level. Start by contacting your child’s teacher, school support staff, or the front office.

Follow the guide below to make sure you get to the right person so your issue can be resolved promptly.

If you are unsure whom to contact, please complete our online form at Ask ACPS or email ask@acps.k12.va.us.